Shipping Policy

Where Do You Deliver To?

We offer worldwide delivery, so no matter where you are, you can shop with us!

Shipping Time & Fees

Our packages typically arrive within 2-7 business days to most countries. We ship locally from Canada/US/UK/EU/AU, ensuring there are no customs fees for orders within these regions.

Please note that while we make every effort to ensure timely delivery, unforeseen circumstances such as natural disasters, holidays, or severe weather may cause delays. While most packages will arrive on time, some delays may occur. If your tracking information shows no movement for an extended period, please contact us at support@sugarandcanvas.com, and we will investigate the situation promptly.

When Will My Order Be Processed?

Orders are processed Monday through Friday. All orders are printed, processed, and shipped within 1-3 business days of the order date under normal circumstances. Please note that we do not process or ship orders on weekends.

In certain circumstances, such as during holidays or periods of high order volume, there may be slight delays. If you do not receive a shipping confirmation email within 5 business days of completing your payment, please contact us for assistance.

How Do I Track My Order?

We provide tracking information for every order. Once your order has shipped, you will receive an email with your tracking number, typically within 48 hours after shipment. You can also track your order directly on our website.

Please visit the FAQ section for any other order related questions, or you can email us at support@sugarandcanvas.com, we are more than happy to answer your questions.