No, you can place an order as a guest. But, there are some perks if you have an account with us, such as quick checkout process, easily view your order status and order history, and receive updates detailing our new releases and special promotions.

Please contact us at support@sugarandcanvas.com so we can change your email address.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored.

After your order has been placed, it will be sent for production right away. If you would like to request a cancellation, please contact us at support@sugarandcanvas.com right away. We will do our best to make modifications to your order, but if your order has already been placed in processing, it can no longer be cancelled.

After your order has been placed, it will be sent for production right away. If you would like to request order modifications or change of address, please contact us at support@sugarandcanvas.com right away. We will do our best to make modifications to your order, but if your order has already been placed in processing, it can no longer be modified.

Promotion and discount codes cannot be used in conjunction with any other promotions and discounts unless stated otherwise.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive a shipping notification email after 5 business days from the day you completed your payment. Please allow extra time for your order to be processed during holidays and sale seasons.

We offer free 2-7 day worldwide shipping - no matter where you are, you can buy from us! Our fine art prints are made and shipped locally in US/Canada/UK/EU/AU, ensuring a fast and seamless delivery of your prints without additional customs or duty fees in these regions. If you are located outside of these regions, your order will be sent from the location closest to you.

Our fine art prints are made and shipped locally in US/Canada/UK/EU/AU, ensuring a fast and seamless delivery of your prints without additional customs or duty fees in these regions. If you are located outside of these regions, your order will be sent from the location closest to you.

No, we’ve got you covered. Your order will not be impacted by the recent U.S. Import Tariffs. We’re absorbing any additional fees, and we will not be raising our prices due to tariffs. What you see at checkout is exactly what you’ll pay. No hidden charges, and no surprise fees when your order arrives.

We use different packaging depending on the size of your art print. Our standard packaging for art prints is: Flat for prints up to A4, tube or triangular box for prints above A4.

After your order is dispatched, it can take up to 24-72 hours for the tracking information to show up in the tracking system. If your tracking information still does not load after 72 hours, please reach out to us and we will look into it promptly.

We provide tracking for every order. We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1-3 days after we have shipped your order via email. You can also track your order on our website.

Our fine art prints are made and shipped locally in US/Canada/UK/EU/AU, ensuring a fast and seamless delivery of your prints without additional customs or duty fees in these regions.

If you are located outside of these regions, your order will be sent from the location closest to you and you may be liable to pay for duties and taxes once you receive your order. The total amount due will be determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If your tracking information has not updated for an extended period of time, and you think your order has been delayed or lost in the post, please contact us and we will start an investigation with the courier.

Within 30 days of receiving your item, if you are not happy with your purchase and wish to return an item, please review our Refund Policy and contact us at support@sugarandcanvas.com to initiate the return process. Please provide your order number as well as the reason for your return. Our customer service team will review your return request and provide detailed instructions on returning your order.

To exchange your item for a different size or style, please return the original order following the return instructions above and place a new order for the correct item.

Firstly, please accept our sincerest apologies. Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, damaged, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to correct your order as soon as possible.

Processing returns may take up to 7 business days from the day we receive your return. A confirmation is sent when your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will posted back to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation request. If you haven't received a credit for your return yet, please contact your card-issuing bank or credit card company. Please note that the time it takes for a refund to appear on your statement may vary depending on your card-issuing bank.